FAQsFAQs

 

CUSTOMER'S FAQs

What products can I buy on PrintOctopus?

PrintOctopus likes to spoil you with choice! From cool T-shirts to funky phone covers/cases, from awesome posters to quirky laptop sleeves, we don’t want you to stop!

Check out our range of exciting and top quality customised products here

What is the quality of the products offered by PrintOctopus?

High quality is one of the biggest priorities at PrintOctopus.

PrintOctopus offers :


1. Cotton T-shirts for Men and Women

2. Polycarbonate Phone Covers/Cases

3. 250 GSM Matte Posters

4. High Quality Canvas

5. Polyester covered and foam padded Gagdet Sleeves

6. 3mm Mouse pads


We conduct a 3-platform quality check - at production, printing and packaging. We ensure that our customers only receive top quality customised products which they deserve.

Are there any hidden charges when I make a purchase on PrintOctopus?

At PrintOctopus, there are no hidden charges or costs when you make a purchase.
The price which is displayed at checkout is THE FINAL PRICE
! This includes all sorts of taxes and delivery charges.

What are my modes of payment?

To pay for your awesome merchandise, PrintOctopus accepts payment through PayU Money - a secure payment gateway. You have various options to pay online which include payment via Credit Card, Debit Card, PayTm, Net Banking, EMI and CashCard/Wallet.

To make things easier for you, PrintOctopus even accepts Cash on Delivery (COD) at a nominal fee of Rs 40.

Can I cancel my order once it has been placed?

We at PrintOctopus know how easy it is for someone to change their mind. You can easily cancel/adjust your order within 12 hours of placing the order .  If you have already paid for your order, you will be issued store credit of the amount you paid.

However, once 12 hours have been crossed, it gets difficult for us to cancel your order as it is already under production.

How much is shipping and delivery?

PrintOctopus happily offers all customers free shipping and delivery, on all orders.

Also, for Cash on Delivery (COD) we charge a minimal amount of Rs 50. 

So just get shopping and don't worry about the delivery 

When should my order arrive?

We work hard to ensure that your customised merchandise reaches you as fast as possible.

Usually, from the day you place an order, you can expect to recieve your brand new product in the next 7- 10 business days 

Who will deliver my order?

PrintOctopus believes in trust and reliability, and that's why we have partnered with the most trusted and reliable names in the industry to ensure that your purchases reach you safely and quickly 

We've achieved pan India delivery by partnering with Bluedart, Delhivery, Fedex, DTDC, Shree Maruti, Aramex, DHL, TNT, First Flight, Professional couriers, Overnite Express, DOTZOT, USPS, UPS, India-Post to name a few, who ensure your customised merchandise reaches you no matter where you live in India and on time!

Where all can PrintOctopus deliver to?

PrintOctopus proudly delivers all across India.

Be it a small city or a metropolitan, your awesome product will surely reach you :)

Why do I see plain blank images while viewing designs?

The artworks that appear as plain blank images are actually white PNG files. If you hover your mouse over them, you'll see the actual design on a grey background. White PNGs are also best viewed on dark coloured products.

What if my order is late?

No one likes to wait !
We at PrintOctopus, work our best to ensure that your order reaches you as quickly as possible .

However, if your order is late, please drop us a mail at help@printoctopus.com and we will get back to you with the status of your order at the earliest 

What is the return policy?

We accept returns of our product on 2 condtions :

1. If the product you recieved is damaged.

2. If you've been shipped a wrong product.

All products can be returned within 15 days from the date of delivery. For further information, please refer to our Return Policy

I want to order in bulk. How can I do that?

We absolutely love bulk orders!  
To know more about bulk orders, please refer to our Bulk Order page or feel free to write to us on hello@printoctopus.com

ARTIST'S FAQs

To sell on PrintOctopus, on what products can I display my artwork?

We believe art will look good on anything and everything  

And to display your art , our current range of products are:- 

1. Men's and Women's T-shirts
2. Phone Covers/Cases
3. Posters
4. Canvas Art Prints
5. Laptop Sleeves
6. Mouse Pads

Also, our team is constantly working on increasing our product range so that you can have endless options to display your art on

Who will own the copyright for the artwork that I upload on PrintOctopus?

You have put in the hard work to make a beautiful piece of art,  and that’s why it will forever belong to you :)

We understand the importance of ownership of art, and that's why PrintOctopus will never own any copyright to the artist's artwork .
For further information, please refer to our Terms of Use

Is any kind of content banned on PrintOctopus?

Even though the PrintOctopus team believes in freedom of thought, expression and art, there are certain types of content which we do not encourage on our platform. These are:

  1. Any sort of abusive language or quote
  2. Any depiction of Pornographic imagery or content
  3. Content which offends any religious community
  4. Any Political propaganda
  5. Any image carrying any sort of a copyright or trademark


Your artwork will be subject to a short
review process to make sure it does not contradict any of our policies.

How do I upload my artwork on PrintOctopus?

Uploading your artwork on PrintOctopus is super easy. Just follow the steps below
  1.  Sign into PrintOctopus.com with your existing username and password (Please Join Us if you do not have an account)
  2. After signing in, you will be redirected to your news feed. On the top right hand corner, there is a tab which says My Account. Hovering onto this tab will drop down three options - Buyer Account, Artist Account and Wishlist. Click onto Artist Account.
  3. Once you're in your artist account, click on the 'Manage Portfolio' tab. In this tab you will see an option 'Add Artwork'. Clicking on that will open a pop-up window where you can upload your artwork, add tags, and choose your royalty.
 

How does the pricing model work?

At PrintOctopus we have an easy and transparent pricing model. 

For every product, the final price will be a combination of the base price of the product and the royalty chosen by the particular artist. 

BASE PRICE + ROYALTY = FINAL PRICE 

You can simply upload a design from the Manage Portfolio tab in your Artist account to view the base price of every product

What file format and resolution does PrintOctopus support?

PrintOctopus loves your art the way it is, but for it to be successfully uploaded on our platform there are certain criteria which need to be met: 

1. All files must be in .jpeg or .png format. For T-shirts, though, we recommend uploading artwork in .png format with a transparent background.
2. The minimum dimensions for your art to be accepted on our products are as follows -

T-shirts – 900x1600 (Resolution) and 300 dpi
Phone Covers – 900x1600 (Resolution) and 300 dpi
Posters/Canvas – 1500x2400 (Resolution) and 300 dpi
Laptop Sleeve - 900x1600 (Resolution) and 300 dpi
Mouse Pads - 900x1200 (Resolution) and 300 dpi

Prefered Orientation :- 

Portrait T-shirts , Phone Covers
Landscape  Laptop Sleeves, Mouse pads
Portrait/Landscape/Square Posters , Canvas 

I have submitted my design. Now what?

Great! You're just one step away from showcasing your artwork to the whole world. 

After you submit your design, the image goes for a short review process to make sure that the image meets our Terms & Conditions. The process usually takes 48 hours, after which your art will be displayed in all its glory for everyone to view and purchase 

Will I be notified of a sale of my artwork?

Yes, you will be notified about every sale of your artwork.

PrintOctopus follows a completely transparent protocol and process. From the moment your artwork is uploaded to the moment you receive payment, you will be notified at each and every step. Our user friendly dashboard will help you keep a tab on all your art-work related details.

When will I get paid?

An artist is eligible to get paid when the following 2 criteria are met:-

1. 30 days have passed since the product was sold. (This is to take into account any cancellations or returns)
2. Your royalty balance crosses Rs. 500.

After you request your payment, it will be processed into your account within 3 working days via bank transfer.

What are my options to get paid?

Currently, we offer payment via bank transfer only. 

However, our team is exploring other avenues as well to safely transfer your well deserved earnings 

Can I keep track of all my sales?

Yes of course! You can easily keep track of all your sales when you log into your artist account.

Just simply follow the steps below or click here

Log in with your unique ID and password > Click on ‘Artist Account’ under the ‘My Account’ tab > Simply see the sales of the current day, past week or past month in the ‘Sales’ box

For detailed information about your sales, you can simply check your Sales History

How can I promote my artwork?

PrintOctopus encourages all artists to promote their artwork!
You can easily link your social networking profiles to your Portfolio in your Artist Account on PrintOctopus and share links of your designs or even your portfolio on your various social networking pages. Sharing your work is the best way to ensure your friends, family and fans are able to find your awesome work easily.

To share your portfolio, all you have to do is share the following link :

www.PrintOctopus.com/artist-portfolio/<your-username>





Can I use PrintOctopus just for showcasing my portfolio of artwork?

Currently, we do not have a feature where you can just showcase your artwork without selling it.

However, if you do not want to earn anything from the artwork you sell, you can simply set your royalty at Rs. 0 while uploading an artwork

 

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